Jeremy Moquin

 

Career Objective

Currently seeking a contract field service tech work in the Westfield Ma area part-time on weekends. Seeking a full-time Networking or PC Technician position with a company seeking strong analytical, technical, and debugging skills.

 

Summary

Educated and motivated Information Technology student, looking to troubleshoot, network, and build computers. Very persistent and dependable, has strong leadership qualities as well as excellent interpersonal, communication skills. Open to continue learning and enriching.

 

PROFESSIONAL SKILLS

Computer:

·   Proficient in using personal computer skills in such programs as Microsoft Word, Excel, Access, and PowerPoint. 

·   Experienced with troubleshooting users PC problems including removing viruses and installing firewalls or security measures as needed. 

·   Configured and maintained PC operating systems (Windows 2000, XP, Vista, Mac OSX).

·   Skilled with supporting or installing computer hardware components such as processors, memory, disk drives, and peripherals.

 

Networking:

·   ­Installed and configured networks for friends and family within their homes.

·   Created own LAN network with specialized routers and modems.

·   Installed and configured WLAN Prysm routers, Brother Printers, and WSW at Cost Cutters in East Longmeadow and Master Cuts in the Eastfield Mall.

·   Skilled in the Network communication at a practical level with TCP/IP and IP addressing, sub-netting and TCP/IP services and utilities.

 

Analytical/Problem Solving:

·   Highly analytical thinking with demonstrated talent for identifying, improving, and streamlining work processes.

·   Ability to view problems from a different perspective and find alternative solutions; creative out-of-the box thinking.

·   Apply deductive, logical reasoning and make independent decisions to resolve issues; compartmentalize problems in order to solve them more effectively. 

 

Customer Service:

·   Knowledge of principles and processes for providing customer and personal services.

·   Expertise in customer needs assessment and meeting quality standards for services.

·   Skilled in the evaluation of customer satisfaction.

 

Communication:

·   Proficient at written and oral comprehension and expression.

·   Adept at diffusing confrontational situations, resolving them appropriately.

·   Strong social perceptiveness through working with a diverse variety of people.

 

Technical Skills

 

Operating Systems:  Windows 7, Windows 8.1, Windows XP, Mac OSX, Apple iOS

Computer Software: MS Word, Excel, PowerPoint

Networking/Servers:TCP/IP, LAN, WAN, SS7 Protocol Stack, Windows Server 2008 R2

 

Education

­Bachelor of Information TechnologyExpected: August, 2014

American InterContinental UniversitySchaumburg, IL

·   Specialization: Network Administration

·   Honors: Deans List, 3.81 GPA

·   Relevant Coursework: Introduction to Computer and Network Hardware, Introduction to Databases, Network Infrastructure Basics

 

Work History

2006 – Present Commercial Dist. Inc. (Overnight worker).                     Western, MA

2003 - Present     Field Services Technician (Freelance) – Regis CorporationWestern, MA